M·A·C Reviews

Using creepy men who refer to children's genitals as 'Barbie pouches' is a very bad look. Make up on men targeted at women and children is totally unncecessary and smacks of pandering to a gender ideology cult that is capturing brands and institutions. So dangerous. Boycotted.

Absolutely terrible customer service, no help or information given . Employees believe their only purpose is to stand there and look pretty.

Ordered from their online store and selected next day delivery. Royal Mail said the item was delivered (late, around 8:30pm) the next day but it never arrived, have checked with neighbours and everything but the package is nowhere to be seen. Tried to use the chat live function on their website but it's literally rubbish so don't bother. I assume the only way to contact them is via email or phone call, which are both very inefficient. I honestly expect better customer service from such a big company and am pretty disappointed.

They’ve robbed me

I feel disgusted in mac. I’ve given them 9 working days for a refund that is over £100.
They told me it would take 7 working days, and it is not in my account.

First, I was told it wasn’t actually processed and they would send me a free gift as compensation. Next thing, it HAS been processed and I must contact my bank for further assistance.

So, which one is it? Cause I really do not know. My money is still not in my account.

Ordered the items I needed. Money was taken from my bank straight away but I didn't recieve the confirmation email. I gave it a few days and when no items were delivered I called and spoke to some one who couldn't find my order but was able to find my payment. She was very helpful to be fair and arranged for the money to be returned to me quickly but this is the 2nd time this has happened to me when I have ordered from MAC and I've only ordered from them 2 times! (I really didn't think it would happen twice!) I will not order from this site again.

In store experience is always a pleasure, but the website itself is a nightmare to use. Slow loading pages, glitches, search button not functioning, items vanishing from the shopping card, special offers and discount codes not applying at checkout.

Was missing a lipstick from order, rung them and sent a new one out and arrived within 3 days with no issues.

Very poor experience buying products online. Bought a lipstick which was nothing like the swatch on the website. Slow to dispatch products and process returns/refunds. Online chat and WhatsApp unavailable, nobody answering the phones. VERY FRUSTRATING!

Online service is poor, which is a shame. Ordered an online order during black friday, reveieved email confirmation and nothing further. Contacted representatives online over a week late to check my order status who informed me the order had been delivered a week ago at the collection. Due to work shifts and shop opening times I was unable to now collect until past the 10 day cut off, representatives said they could not do anything about this and said I had to go and collect, despite telling them a number of times I couldn't due to work. They were very unhelpful and have provided no solution despite this being an error by them. Maybe shop elsewhere for Mac if you want them, or better yet, find a different brand with better customer service!!

Awful customer service on the mac cosmetics uk site , literally misinformed and not knowledgeable about how to offer customer assistance and find a solution to remedy an issue that was raised for an item that was never delivered . Very unfriendly attendant , raising the tone towards me over the phone , not willing to help or offer any solution :( I am very unimpressed and disappointed with the purchase online ( over their website maccosmetics.co.uk ) experience , will definitely avoid that in the future

This is the first time I've ever taken to writing a review on Trust Pilot but for such company of this size and reputation my purchasing experience has been dire and far below what a company of this size and wealth is easily capable of. Five whole days after placing and paying for my order (when I would be expecting to receive my items), I received an email from Mac advising me the product I had ordered was out of stock so would not be arriving and I would receive a refund for this item. Their items are not stored by or obtained from a 3rd party company; they are their OWN products, this should never happen. You should not be able to purchase an out of stock item on their site and there is no excuse for it happening in the first place, let alone taking 5 whole days to inform me of such.
I have just come off the phone with MAC UK, to give them the opportunity to address this and give me any reason to ever return as a customer. I was offered some free samples (which are there to benefit the business, not the customer) and the customer service both sighed and laughed at me down the phone during a recorded phone call. How unprofessional. This is after 12 years+ of buying from MAC (in-store), don't think I'll be coming back.

Placed an order thinking i had updated my delivery address, but once it went though I realised it was just the billing address I had updated.
Contacted instantly, told couldn’t cancel the order as you have to contact them within a few minutes of placing the order - which it was. Apparently it was still in the warehouse but it couldn’t be cancelled. I would either have to contact the delivery company to change the address. Asked who this was- Royal Mail or Hermes. Neither of which will let me change the address. Then told to call as soon as it’s dispatched for a refund. I asked how its possible that they’d dispatch makeup & still refund me? I was told it’s because as soon as they dispatch it, they have the money so can give it back? Still not tooo sure how that works but okay.
Spoke to someone on live chat, who told me I should pay more attention to the delivery address and cut the chat off.
Very very unimpressed what a brand that claims to be high end.

Great foundations and concealers. Could improve the pigmentation on some eyeshadows

They lied about dispatching my order. I placed an order with next day delivery - dispatch email wasn’t sent until the day it was supposed to arrive. Hours after that, I had an email saying part of my order was out of stock and the rest would be “sent shortly” - and according to Royal Mail, they still haven’t sent it! Mac is supposed to be a luxury brand and this service is just appalling.

Spent £50. Got two eyeliners and a lipstick. All unusable. The lipstick came off immediately - I’ve had lipsticks in the past and they’ve been really long lasting. But not now. The liquid eyeliner just slid off almost immediately. And the pencil eyeliner was so waxy it didn’t actually go onto my skin at all. Complete waste of money. I’ve had good products in the past but recently it’s just rubbish and overpriced.